Welcome to Damana Complaints Registration System
If you have a complaint regarding our practices and/or performance, which you are unable to resolve to your satisfaction with the account executive(s) whom we have assigned to manage your account, please fill in the below complaint form and one of our agents will respond to you by email as soon as possible.
Alternatively, hand in a complaint in writing to one of our branches listed under Contact Us detailing the nature and underlying circumstances of our complaint. The individual responsible for monitoring the quality of our services will investigate the matter fully, respond to you in detail and where it considers the complaint reasonable, endeavor to ensure that necessary actions are taken to resolve your complaint.
For complaints related to Medical Insurance policies in the Emirates of Dubai, you have the right to forward your complaint to Dubai Health Authority (DHA).
For complaints related to Medical Insurance policies in the Emirates of Abu Dhabi, you have the right to forward your complaint to Department of Health (DOH).
For complaints related to other insurance policies in the UAE, you have the right to forward your complaint to the Insurance Authority.